Inbound Call Center Services

Delivering Your Customers Consistent and Memorable Experiences

American Software Technology provides its clients with consistent and engaging brand experiences which require the expertise of an innovative partner. With American Software Technology’s years of experience and over 65 million transactions annually; it’s Inbound Solutions have the capabilities to effectively manage your customer interactions. As your trusted advisor for remarkable results across multiple inbound engagement channels, American Software Technologies has proven to be effective in Real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships.

American Software Technologies not only provides you with highly experienced leaders but also make it a mission to recruit and retain high performing agents, ensuring your customers get the best experience with your brand. Our expertise and knowledge enable it to identify the right solutions for your business.

Our Inbound Call Center Services
  • Helpdesk Solutions

  • Inquiry Handling

  • Tech Support Solutions

  • Answering Service

  • Customer Service

  • Direct Response Marketing

  • Sales Lead Qualification

  • Email and Chat Support

How We Work?

Our team of expertise analyses client’s requirement first and then design a solution for optimum results. The methodology our team use will be discussed with the customer and defined. The dedicated team will be trained on the particular process and product to offer the client a high-quality service. The team will be monitored by Quality analyst and managers periodically to ensure that the expected and desired service levels are achieved consistently.

Why Choose Us?
  • Experiences and professional call center agents

  • Latest date & voice communication systems

  • 365 Customer Support

  • Advanced capabilities

  • Skilled professionals with rich experience

  • Quality checks though 100% voice call recordings

  • Operational transparency is 100%

  • The advanced and sophisticated technology used

  • High-quality services providers

  • Assured customer satisfaction

  • Expert call answering support